Privacy PolicyPrivacy Policy

Privacy Policy

Navigator Tours and Charters ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or interact with us in any other way, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of personal data to provide you with our services effectively. These include:

  • Personal Identification Information: Name, email address, phone number, billing and delivery address, and other contact details when you book a service, subscribe to our newsletter, or get in touch with us.
  • Technical Information: IP address, browser type, device information, operating system, and usage details when you visit our website.
  • Booking and Transaction Information: Details about the services you book, including dates, locations, preferences, and payment information.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

  • Provide Services: To process your bookings, arrange transportation, and provide customer support.
  • Improve User Experience: To enhance the functionality of our website, customize content, and improve service delivery based on your interactions.
  • Communications: To send you service-related communications, promotional offers, newsletters (if you subscribe), or respond to inquiries.
  • Compliance: To meet legal obligations and enforce our terms and conditions.
  • Marketing: To send relevant promotional materials based on your preferences, with your consent where required.

3. Legal Basis for Processing

Under the UK GDPR, we rely on several legal bases for processing your personal data:

  • Consent: Where you have provided your consent for us to process your personal data (e.g., for marketing communications or custom tours).
  • Contractual Necessity: To fulfill our contract with you, such as processing a booking for transportation services.
  • Legitimate Interests: We may process your data for purposes such as improving our services or safeguarding against fraud.
  • Legal Obligation: Where required by law, for example, to comply with financial or tax regulations.

4. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with the following entities in limited circumstances:

  • Service Providers: We may share data with third-party companies who assist us in providing services (e.g., payment processors, email marketing platforms). These providers are contractually obligated to safeguard your data.
  • Law Enforcement or Legal Authorities: If required by law, we may disclose your information to law enforcement agencies or regulatory bodies.
  • Business Transfers: If Navigator Tours and Charters is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. International Data Transfers

We may transfer your personal data to countries outside the UK, which may not have data protection laws as stringent as those in the UK. In these cases, we ensure that appropriate safeguards are in place to protect your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymize your data.

7. Your Rights

Under the UK GDPR, you have certain rights regarding your personal data, including:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You can ask us to delete your data, subject to certain legal exceptions.
  • Right to Restriction of Processing: You can ask us to restrict the processing of your personal data in specific circumstances.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format, and transmit it to another data controller.
  • Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device that help us understand how you use our website, improve our services, and provide personalized content. You can control the use of cookies through your browser settings.

9. Security of Your Data

We take the protection of your personal data seriously and employ a variety of security measures to protect against unauthorized access, alteration, or disclosure of your data. However, no data transmission or storage system can be 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under the UK GDPR, please contact us.